Frequently Asked Questions

Access 24 hours a day?
Yes, all customers have access to the courses 24 hours a day, 365 days a year.  Login to learn, anytime you want.

New Account Activation
You can place your order online anytime.  You will receive a login ID, via email, immediately after you sign up. Once you enter your payment and it is confirmed, the system will activate your account, and you will be able to login. 

Bookmarking
Our bookmarking feature is activated when you hit the exit button to leave a course.  The next time you log into that same course, it takes you to the page that you were last working on.

Review specific topics:
Our easy-to-use navigation system allows you to scroll back and forward within each course, or use the course index to select a specific topics within the course.

Can I get licensed/certified taking online courses?
It is not possible to get licensed/certified in most states by taking online courses. 

What are certificates of completion?
When you sign up, your name is entered into our system.  Throughout each training course, questions are presented to you to help reinforce what you are learning.  If you answer the course questions with 70% or better accuracy, then you will have the option to print a certificate of completion, with your name on it. 

How do I print a certificate of completion?
You may print a certificate of completion by clicking on the [Certificate] button from the "my courses", which will be visible whenever you complete a course and answer the course questions with 70% or higher accuracy.

License agreement: Only one person may use a login ID
It is not legal to allow other people to access the training courses that you paid for.  Our courses are already an incredible value.  Therefore, we require that each user pays for the courses they take.  If you share the courses, you will be violating our license agreement.

Free online manager reports
An Administrator login is available for companies.  An administrator I.D. allows you to view student progress and run various reports to see how students are scoring, what courses have been completed, and who has accessed.

Course Content
The courses are very detailed and are used by many people to prepare them to take certification exams. 

Low Cost - How do we do it?
The real expense to us is in the cost to create the courses.  Once a course is created, we distribute it to millions of customers via the Internet -- because of our low-cost distribution model--we are able to keep prices low for our customers.

What if I can't get the courses to load on my computer?
There are several things your can try.  Refresh your browser, check your internet settings to allow for cookies, check your internet connection to see if it's working properly, reboot your pc, etc.  you may also call email bluebasingtraining@sbcglobal.net.

What if nothing happens after I login:
After entering my User ID and Password at the "Course Login" page, I click the "Sign On" button, but nothing happens.  What should I do?
This appears to be a browser configuration issue.  It is necessary for active scripting to be enabled in Internet Explorer.  Also, ensure "Run ActiveX Scripts" is enabled.  after making the necessary changes, reload the page or restart the browser to apply the changes.  Also make sure that your received a confirmation that your payment has been accepted.

What if I login in and I have no courses available to register for? 
This generally means that your payment did not go through.  Please either contact us via e-mail to confirm payment or resubmit your payment. 

Will I receive anything in the mail?
No.  After you sign up online, you will receive an email that contains your payment receipt and login ID.
There are no CD's to load and no books to read.